Data Deletion Request

Your privacy matters to us. You have the right to request deletion of your personal data.

Your Rights Under Data Protection Laws

Under GDPR, CCPA, and other data protection regulations, you have the right to request the deletion of your personal data. We are committed to honoring these rights and processing your request promptly.

How to Request Data Deletion

1. Delete Your Account In-App

The fastest way to delete your data is directly through the RecordZen app:

  1. Open the RecordZen app
  2. Go to Settings > Account Settings
  3. Scroll down to "Delete Account"
  4. Follow the prompts to confirm deletion
  5. Your account and all associated data will be permanently deleted

2. Email Data Deletion Request

If you cannot access your account or prefer to submit a request via email:

Email us at: privacy@recordzen.com

Subject Line: Data Deletion Request

Please include:

  • Your full name
  • Email address associated with your account
  • Reason for deletion (optional)
  • Confirmation that you want all your data permanently deleted

What Data Will Be Deleted?

When you request data deletion, we will permanently delete:

  • Account Information: Your email, profile details, and authentication credentials
  • Video Content: All video recordings and associated metadata
  • User Preferences: App settings, preferences, and customizations
  • Usage Data: Analytics, logs, and activity history
  • Payment Information: Subscription and billing records (subject to legal retention requirements)

Processing Timeline

  • In-App Deletion: Immediate (data removed within 24 hours)
  • Email Request: We will respond within 48 hours and complete deletion within 30 days
  • Backup Systems: Data in backup systems will be removed during the next backup cycle (maximum 90 days)

Important Notes

  • Permanent Action: Data deletion is irreversible. Once deleted, we cannot recover your account or content.
  • Legal Obligations: Some data may be retained for legal, regulatory, or security purposes (e.g., transaction records for tax compliance).
  • Active Subscriptions: Please cancel any active subscriptions before deleting your account to avoid future charges.

Data Retention Exceptions

In certain circumstances, we may retain some data even after a deletion request:

  • Financial records required by tax laws (typically 7 years)
  • Legal hold or pending litigation
  • Fraud prevention and security purposes
  • Aggregated, anonymized data used for analytics (cannot identify you)

Need Help?

If you have questions about data deletion or need assistance with the process:

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